Welcome to the Service Management Group (SMG) guide at www.smg.com! In this detailed article, you will discover everything that you could need to know about completing the Service Management Group (SMG) customer satisfaction survey, including information on giving feedback or your personal review of the service, the rewards that are offered for completing the survey, requirements, and survey questions that measure your satisfaction. Here, we will look at each step of the process and give you helpful links to use along the way.
Service Management Group (SMG) Survey Requirements
While some companies might first have to meet certain expectations in order to qualify for their surveys, in order to qualify to take the Service Management Group (SMG) survey, all that you have to do is have a genuine interest in giving your feedback to the company. Anyone can take this survey with no proof of interaction between you and the company prior to taking this survey. The only thing that the company wants to know about you before you begin the survey is where you have obtained the information that led you to their survey in the first place.
Service Management Group (SMG) Survey Rewards and Tips
When you give your Service Management Group (SMG) feedback, there is no defined reward that is given out to you in return. Instead, the company uses your survey information as a way to better the company and to better the relationships and interactions with their customers and clients. By completing the survey, you are giving valuable information regarding your experiences that cannot be duplicated and are totally unique to you. This makes your opinions and feedback exceptionally valuable to the company, and as it only takes a few minutes of your time, you should offer up these opinions regardless of a reward.
Service Management Group (SMG) Survey at www.smg.com
Follow the steps below to take the Service Management Group (SMG) customer satisfaction survey. Note: The site alternates between asking you for your contact information at the beginning and at the end of the survey.
- Go to the Service Management Group (SMG) Facility Satisfaction website.
- Read the brief message from the site.
- Answer the two-part question located on two different pages about where you received information on the survey.
- Rate your overall experience with the company from 1 to 10.
- Answer the series of questions that follow and rate your experience 1 through 10 in regards to your parking experience, the navigation system, how you bought your ticket, how they affected your company and more.
- Enter in any other opinions you would like to share not covered by the survey.
- Type in your contact information if you did not do so at the start.
Useful Information and Links
As stated, you may need to enter in contact information at the beginning or the end of the survey. If you have any other concerns, questions or comments about the Service Management Group (SMG) survey, contact the company using the information below:
Service Management Group Contact Information:
Kansas City Site Location phone number: 1816-448-4500
Kansas City Headquarters phone number: 1-800-764.0439
Boston Office phone number: 1-617-501-3544
Address: 1737 McGee St, Kansas City, MO 64108
If you have any further questions, leave a comment below or reach out to us for assistance.