Wendys is giving its customers the opportunity to receive a coupon if they complete the Wendys survey. Available at www.talktowendys.com, the survey has a lot of questions related to Wendys fast food locations and, therefore, should take at least ten minutes to complete. The survey is divided into two parts which offer different rewards for customers choosing to participate. This guide to the Wendys client satisfaction survey will highlight the survey requirements, its rewards, and the steps towards these rewards.
Wendys Survey Requirements
To be able to enter the Wendys customer satisfaction survey, participants need to fulfill a few requirements. Wendys must make sure that the survey respondents have actually visited Wendy’s restaurants and that they can provide authentic feedback. To complete the survey, customers will need:
- A computer. The Wendys guest satisfaction survey requires a working computer. However, it can also be completed on either a tablet computer or on a smartphone. The usability rating for the smartphone survey is, unfortunately, a bit low. A tablet, a computer, or a Mac are recommended.
- A secure internet connection. While the first part of this survey only asks for users’ emails, the second part, which has greater rewards, will ask for more personal details. A stable and secure internet connection is therefore recommended. This connection should be protected by an antivirus software.
- A Wendys receipt. A receipt from Wendys is not mandatory, but the numbers present on it are. The three numbers should be an 8-digit one representing the restaurant number, the date of purchase, and the exact price on the receipt. The receipt itself will be needed at a later stage.
- Survey sweepstakes eligibility. To enter the sweepstakes of the second part of the survey, Wendys client visit survey respondents must be residents of the US and over the age of majority in their respective states.
Wendys Survey Rewards & Tips
The two parts of the Wendys guest visit survey have different rewards. The first reward will be given instantly to the survey respondent via email while the second one implies a Wendys client experience survey sweepstakes. A Wendys customer has the chance of entering this survey multiple times, provided that he or she provides a valid Wendys receipt for each entry.
Wendys Client Experience Survey Rewards
- Instant: $2 Wendys Online Coupons, awarded to every survey participant.
- Quarterly Sweepstakes: $100 Gift Card, awarded within 3 of the 4 yearly drawings.
- Initial Survey Sweepstakes Prize: $500 Gift Card, awarded once per year, at the first drawing.
To clarify: the first part of the survey awards a 2$ coupon validation code that needs to be entered on the Wendys receipt. The second part of the survey, optional, asks the survey participant if he/she would like to enter the sweepstakes. First-time participants have the chance of winning $500 while entrants that have had previous Wendys customer experience survey entries will be entered to win one of the three quarterly prizes of $100.
How to Complete the Wendys Survey
The following are the exact steps a survey respondent must take in order to secure one of the $2 Wendys online coupons. These steps also include how to enter the Wendys survey sweepstakes in order to win a $500 gift card.
- Go to talktowendys.com. The page will greet you with a welcome message and will ask you to select your preferred language.
- Choose the language. There are three languages in which one can complete this survey. A Wendys guest experience survey participant must choose between English, French, and Spanish.
- Select the survey. Next, Wendy survey respondents will be asked if they want to submit a comment or take the survey.
- Enter the receipt details. The next step is to enter the 8-digit store number, the date of purchase, and the amount of purchase. All three should be written on the receipt. Lastly, on this page, participants should enter their email.
- Answer the Wendys client survey questions. Next up – survey entrants must provide the form with Wendys client survey answers according to their experience in Wendys restaurants.
- Choose whether to enter the sweepstakes or not. After the original questions, respondents will be given the 2$ coupon validation code and then be asked whether they want to enter the sweepstakes.
- Answer the Wendys sweepstakes questions. These questions are more specific: about the food, the bun, or the meat patty.
- Enter the sweepstakes. At the end of this part, survey respondents will be asked to enter their personal details so as to be entered for a chance to be one of the Wendys client survey sweepstakes winners.
Wendys Useful Links
- Wendys Website: wendys.com.
- Wendys Survey: talktowendys.com.
- Wendys Careers: here.
- Wendys Restaurant Locator: here.
- Wendys Client Experience Survey Requirements: here.
Wendys Customer Service
- Wendys Phone Number: (888) 624-8140.
- Wendys Mailing Address: The Wendy’s Company, One Dave Thomas Blvd., Dublin, OH 43017.
- Wendy Social Media: Facebook; Twitter; Google+; Pinterest; YouTube; Instagram.
Wendys Complaints & Comments
In order to file a complaint or a comment with Wendys customer service, there are a few options that a Wendys customer has.
Give Wendys a call. This is the most direct option. Calling Wendys customer service within normal working hours will solve most problems regarding Wendys restaurants.
Give Wendys a letter. Letters are not necessarily a thing of the past. Wendys values its customers’ feedback and letters are a good way to give detailed information about a problem.
Post to Wendys Social Media. Although the response time may be higher than a phone call, a post on social media has the added value of providing other potential customers with info about your problem.