If you’ve recently been a Quest Diagnostics patient and wish to let the company know how you enjoyed their customer service, you can participate in their quest diagnostics feedback survey at questdiagnosticsfeedback.com. This detailed survey guide will help you complete the quest diagnostics feedback survey and offer a wealth of other useful information.
Quest Diagnostics is among the United States’ largest corporations that provide clinical laboratory testing. Founded over 50 years ago, Quest Diagnostics also owns operations in the United Kingdom, Puerto Rico, Mexico, and India. Fortune Magazine has also deemed it one of the “World’s Most Admired Companies” and, while that’s an impressive feat, every company has room for improvement. That’s precisely why the Quest Diagnostics Feedback survey was created.
Quest Diagnostics Feedback Participation Requirements
The Quest Diagnostics Feedback page offers patients an excellent opportunity of expressing their enjoyment or grievances in connection to how they were treated. The survey requires less than 5 minutes to complete
In order to take part in the quest diagnostics feedback survey, you’ll only need a computer, smartphone, or tablet device, a secure internet connection, and 5 minutes to complete the study. You will also need to have had a recent experience with the diagnostic services at Quest Diagnostics and, of course, a basic use of the English language.
How to Take the Quest Diagnostics Feedback Survey
Here are the basic steps that you must follow when completing the Quest Diagnostics feedback survey:
In order to access the survey, you’ll need to visit the company’s feedback page at questdiagnosticsfeedback.com (or by clicking this link). The first page of the survey will feature a thank-you message for taking the time to complete the questionnaire. It will also ask you whether you have come in contact with Quest Diagnostics during a Physician’s office visit or at the Diagnostics Service Center. Of course, the survey’s questions differ slightly in accordance to your answer to this initial question.
The survey also features a completion meter that tracks your progress.
Once you’ve answered the first question and clicked “next page”, you will have to provide information about the location of the Quest Diagnostics facility you were treated in. Future questions will address the consultation time, whether or not your diagnostics and your physician office visit coincided, and how much time it took for you to be brought into the draw room.
Other questions will also inquire as to your general satisfaction of the service, whether you would be open to recommending the service to a friend, and whether you would return for a future appointment. You will also be able to insert personal opinions and comments in a separate Quest Diagnostics Feedback section.
At the very end of the survey, the company will also inquire into a variety of personal details such as your age and gender as well as your overall impression about how Quest employees assisted you during your appointment.
You will be asked to rate your experience on a scale from “excellent” to “poor” in connection to a variety of questions such as:
- Did Quest Diagnostics employees offer you a warm and sincere greeting?
- Did they ensure the privacy of your sensitive information?
- Were you treated with care and compassion?
- Was the skill level when collecting your specimen to your satisfaction?
This last section will have completed the Quest Diagnostics Feedback Survey. After your feedback submission, you will also receive a thank you message for your participation.
Other Tips on Completing the Quest Diagnostics Feedback Survey
You are also able to complete this service in Spanish (aside form English), so make sure to select your preferred language at the upper right-hand corner of the screen. Make sure to provide as many details as possible in the personalized feedback section of the survey if you believe that this is something that Quest Diagnostics must improve on.
Quest Diagnostics Useful Links and Information
Quest Diagnostics official website: www.questdiagnostics.com
Quest Diagnostics Contact Page: http://www.questdiagnostics.com/home/contact.html
Quest Diagnostics Feedback Page: https://www.questdiagnosticsfeedback.com/
Quest Diagnostics Corporate Department Addresses: http://www.questdiagnostics.com/home/contact.html#corpdepts
How to Contact Quest Diagnostics
The official company website offers patients a variety of possibilities to get in touch with Quest Diagnostics if necessary. Its useful “Find a Location” tool allows you to browse Quest’s laboratories and set an appointment or find the contact information you need. Billing inquiries may be directed to Quest’s customer care representatives. They can be contacted via live chat (found here), email, or phone. The billing department’s contact phone numbers can be found by accessing this link.
Guest Diagnostics Customer Service
Patient Contact No.: Call 866-MYQUEST (866-697-8378) and select Option 2
Quest Diagnostics Clinical Trial: 1(800) 877-7004