Customers can access the official HEB survey at empathica.com/HEB/custsurvey. They will be rewarded for the time they spend providing their feedback about the grocery store with as many as 10 chances to win HEB gift cards worth $500 and a chance to win the $1,000 grand prize of the survey sweepstakes. This survey guide will provide all potential participants with the essential details about the requirements and rewards of the HEB survey and the most important tips for filling out the questionnaire properly.
HEB Survey Requirements
To participate in the HEB guest experience survey and the HEW survey sweepstakes, entrants need to meet the eligibility criteria, which are as follows:
- All participants must be over the age of 18.
- All participants must be legal Texas residents.
- Participants may not be HEB employees, representatives, or principals, nor immediate relatives of the aforementioned groups.
All participants need to have access to the main HEB client experience survey requirements to be able to fill out the questionnaire. These are the main items they need to have:
- A computer. The HEB guest visit survey is available to store customers online. Please note that the company does not utilize a paper-based survey at the moment and that all entrants must have a computer, a tablet, or a smartphone, which they can connect to the internet.
- A secure internet connection. To submit the HEB guest experience survey and enter the sweepstakes, participants will be asked to provide personal details about themselves. This is why it is very important that they use a secure internet connection while filling out the questionnaire.
- An official invitation. Store customers may access the questionnaire only if they provide a valid www.HEB.com survey certificate code, which is found on official survey invitations. They will receive invitations upon making purchases at the participating HEB locations. Please note that customers may acquire HEB client visit survey invitations without making purchases at the store by writing to the company representatives. (for more details, read the How To Enter section of the HEB survey rules).
HEB Survey Tips & Rewards
To enter the HEB survey sweepstakes, candidates are expected to meet the survey eligibility criteria and to submit a completed questionnaire. Each participant who submits a questionnaire will be provided with 10 chances to win the $500 gift card, awarded monthly and one chance to win the $1,000 cash prize, awarded in the quarterly draw. All HEB client survey sweepstakes winners will be chosen randomly so that each participant stands a fair chance of winning the rewards.
How to take the HEB Survey
To complete the HEB client satisfaction survey, all participants need to go through the following steps:
- Go to com/HEB/custsurvey. This is the official HEB guest satisfaction survey that store customers may enter to provide the company with feedback about their store experience.
- Enter the HEB certificate code from the invitation. To fill out the questionnaire and become one of the HEB client survey winners, customers are required to enter the certificate code written on their invitations.
- Answer the HEB client survey questions. To submit their questionnaires, participants are required to go through each section of the HEB portal and provide correct and complete HEB client survey answers.
- Collect the HEB client experience survey rewards. Upon submitting their HEB customer satisfaction surveys, entrants may participate in the sweepstakes to win the $500 monthly prize or the $1,000 cash prize of the quarterly draw.
HEB Useful Links
- HEB Website: HEB.com.
- HEB Satisfaction Survey: empathica.com/HEB/custsurvey.
- HEB Careers Page: here.
- HEB Store Finder: here.
HEB Customer Service
- HEB Phone Number: 1‑800‑432‑3113.
- HEB Email: here.
- HEB Social Media Accounts: Facebook, Twitter, Pinterest, YouTube, Instagram.
HEB Complaints & Comments
To register their comments and complaints about the HEB grocery stores or the HEB customer visit survey, shoppers may use one of these methods:
- Give HEB a call. HEB shoppers may call 1‑800‑432‑3113 to place comments and complaints about the store and the HEB customer experience survey. If they have inquiries regarding online orders, they should call 1‑855‑803‑0611.
- Write HEB a message. HEB shoppers may also reach the Customer Services department by writing them a message at HEB.com/contact-us.
- Post on HEB’s social media pages. Customers are invited to post their comments and inquiries about the grocery store on the company’s social media pages. They will be presented with replies in the comments section or via private message.