Chipotle Mexican Grill, known to most simply as Chipotle, was founded in Colorado by Steve Ells on July 13, 1993. As a chef himself, Steve sought to provide people with a new dining experience that would rival fast-food restaurants. As one of the first fast casual dining establishments, Chipotle continues to pride itself as a place for fresh food free of preservatives. They especially want to hear back from their guests via Chipotlefeedback.com. Chipotle greatly values your opinions.
With just a few minutes of your time, you can help Chipotle maintain the high standards they hold themselves to. There’s also an opportunity to enter in a monthly sweepstakes just for sharing your honest feedback.
What Is Chipotlefeedback.com?
Did you enjoy your last visit to your local Chipotle? Do you want to give a shot out to a customer for their excellent service or to the store in general for providing you with delicious food? Perhaps you had an experience that was less than favorable? Regardless of whether you had a positive or negative experience, Chipotle welcomes your feedback. It’s the only way they’re going to grow.
In order for Chipotle to continue providing their customers with unsurpassed service, they need to hear from you. Your comments and concerns are of great importance, so Chipotlefeedback.com was establishedin order to hear each and every one of them. With it, guests are able to share their impressions about the last location they visited via a series of questions.
Anyone that takes the survey will also be able to share comments about their visit. The specificity of your comments helps Chipotle by informing them of what they’ve done well or need to improve on.
Regardless of whether your time at Chipotle was a positive or negative one, be sure to be completely honest. Everything you share with them will be used to ensure that they’re able to best cater their guests.
Chipotlefeedback.com Survey Features
After making a purchase at Chipotle, you’ll get a receipt with a 20-digit code on it. You’ll be asked to enter this code before taking your survey at Chipotlefeedback.com. Don’t worry if you’ve misplaced the receipt. As long as you remember the location, date, and approximate time of your visit to Chipotle, you’ll still have the opportunity to participate in the survey. The survey can be taken in either English or Spanish.
Rating Numbers
During the survey, many questions you’re asked are rated on a scale of 1-5, with 1 being Not at all Satisfied and 5 being Extremely Satisfied. You’re even given free rein to elaborate why you chose your rating by typing a comment into an empty field. Your first question will be about your dining experience.
Once you’ve discussed what type of dining experience you had and how you placed your order, you’ll be asked to use the same 1-5 scale that you used earlier to rate portion size, staff friendliness, speed of service, food temperature, restaurant cleanliness, and ease of placing your order.
Multiple Choice
After that section, you’ll be asked several multiple-choice questions about the restaurant and its practices. Questions range from the environment of the store to your satisfaction with your entrée and whether you experienced a problem.
If you did have a problem, you’ll be asked whether the problem was reported or not. You’ll also be able to help specify your issue via a checklist that has 11 choices to choose from. You can check more than one if needed.
After answering a couple of questions about your age and how frequently you go to Chipotle, you’ll be asked if you’d like to enter Chipotle’s sweepstakes. You must be at least 13 years old and you’ll have to submit your first name, last name, and email to enter.
Chipotlefeedback.com Sweepstakes
If you choose to participate in the Chipotlefeedback.com sweepstakes, you’re entered for a chance to win Chipotle burritos for a year! A new winner is chosen each month, and you have every chance to win!
How It Compares
We picked a few similar surveys to see how they compare.
- Taco Bell
- SubWay
- Marco’s
Chipotle Survey
Rules and Requirements
The Chipotle survey rules and requirements are easy to adhere to. As long as you’re 13 and have an internet-enabled device, you’re good to go.
Survey Process
The survey can be done in a matter of minutes.
Customer Care and Rewards
The customer care is apparent in the detailed questions that are asked and the opportunities to elaborate on your experience. While the opportunity to be entered into a sweepstakes is appreciated, the lack of a tangible and certain reward, as compared to other surveys, is a little lacking.
Taco Bell
Similar to the Chipotle survey, Taco Bell’s survey has you enter a survey code in order to participate. If you don’t have the receipt, you can still participate in the survey as long as you know the store number of the location you visited. Finding that number requires you to visit an actual store. After answering several questions about your visit, you’ll be given the opportunity to enter in a sweepstakes to win $500.
Rules and Requirements
You just need to be 18 years old and have an internet-enabled device in order to participate. Unlike the Chipotle survey though, pinpointing the location your visited, in the event you don’t have the survey code, isn’t really that easy. You could try using Taco Bell’s Store Locator, but the store number isn’t displayed anywhere that you can easily access it.
Survey Process
The survey process only takes a few minutes of your time to complete.
Customer Care and Rewards
Just like the Chipotlefeedback.com survey, the questions are detailed and show concern over the guest’s visit, but there’s no tangible reward offered to those who participate in the survey. If you do win the $500 sweepstakes, the money is yours to spend. May we suggest treating us to a snack if you do win? Just a suggestion.
Subway
With Subway’s survey, you’ll need your receipt so you can input the store number, specific details, and the transaction number. After taking the survey, you’ll be rewarded with a redemption code that’s good for one free cookie.
Rules and Requirements
You just need to be at least 18 years old and have an internet-enabled device to participate in this survey.
Survey Process
While the survey itself only takes a minute or two, getting started could be a small problem. Having to input such detailed information like the store number, transaction number, and specific date and time in order to take the survey might be annoying to some: especially as you have to hunt for each item on the receipt. If the receipt wasn’t printed correctly or certain characters are just hard to read, it can be pretty annoying. This keeps you from taking the survey as quickly as you might like and can be aggravating to some.
Customer Care and Rewards
The survey’s questions show a genuine concern for the guest’s enjoyment. The free reward of one cookie literally makes this a sweet reward for a couple minutes of your time. It’s not $500, but it’s also guaranteed!
Marco’s
With the Marco’s survey, you’ll find a survey code on your receipt so you can participate. If you’ve misplaced it, you have the option of pinpointing the location you visited with a couple of dropdown menus. Upon completion, you’ll be rewarded with a coupon code that’s good for your next visit.
Rules and Requirements
Those that take the survey just need to be 18 years old and have an internet-enabled device to participate.
Survey Process
This is a no-hassle process that’s easy to get started, even if you don’t have the receipt.
Customer Care and Rewards
The rewards are favorable with a real coupon for an item that’s good for your next visit, but the questions asked during the survey could stand to go a bit more in-depth. Perhaps it’s all done in the name of brevity, which is appreciated; but just a bit more concern for their customers could go a long way.
Conclusion
While there isn’t an immediate tangible reward given to those that take the survey, the obvious care that went into the questions being asked of Chipotle’s guests can’t be overstated. Chipotle truly gives their customers the freedom to voice their opinion as deeply as they choose to. The in-depth questions truly help to reinforce Chipotle’s vibe of providing a personalized experience to all.
The opportunity to win free burritos with their sweepstakes doesn’t hurt either. Imagine all the money you could save on guac if you won.
Featured image source: Flickr
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